What We Do
In Right Standing are human capital and customer experience experts based in Atlanta, Georgia. We consult with companies who are seeing less than optimal conversion rates or customer reviews. We evaluate your user interface and the user experience, determine areas for improvement, and deliver a custom solution that will translate into more sales and happier customers.
CUSTOMER EXPERIENCE
In Right Standing reviews all of your online processes and procedures, as well as your complete digital presence. We identify areas for improvement and potential compliance weak points.
CUSTOMER SERVICE TRAINING
After completing your customer experience and online audit, In Right Standing will design a tailored customer service solution to bring your service level to where it needs to be.
Core Industries We Serve
Aviation
Retail
Banking
Nonprofits
Food Service
Real Estate
Hotels
WHO WE ARE
In Right Standing
Jada L. Cofield has a wealth of experience in the customer service industry spanning over 25 years. She has set an incredibly strong track record in customer service/experience, auditing, building human capital, team building, and solving problems emerging from customer dissatisfaction and underperforming teams. The Founder & CEO of In Right Standing LLC and a published author, Jada, is a highly sought-after speaker, an acclaimed trainer in leadership and service, and a renowned strategist.
Book a complimentary consultation with Jada today and transform your business for the best.
JADA L. COFIELD
OWNER
Optimizing
Human Capital in
an Automated World.
15 min
Testimonials
Jada is a woman of integrity and principle. Every life she touches will be the better for having met her.
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Retired Major Rebecca Y. Brown, Clayton County Police Department
Truly an angel in disguise, Jada's attention to detail, patience, humor and gentle ways, make her a rare personality in customer service!
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CH (CPT) Kevin T.M. Peek ,United States Army
Jada is enthusiastic, capable & completely devoted to the success of the task at hand. She can make even the shyest person feel at ease.
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Mark W. Spicer, CEO & Founder Bluesky Airways
Jada's pleasant and cooperative attitude was refreshing, as I don't always encounter such in handling projects with other vendors.
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Robyn Cornell, IT Project Manager Operations Hartsfield Jackson Atlanta International Airport
Jada is a beautiful and powerful gift of wisdom. Tied with a ribbon of joy to cherish for a lifetime.
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Denise Armstrong, Actress (Overcomer Movie)
Jada demonstrates compassion and understanding, while maintaining consistent expectations for those she teaches, her impact is lasting.
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AP Lisa Howe, GA, Board of Education
Our Podcast
